What payment methods can my customers use?
Card payments, processed securely through Stripe (which you connect from your store admin), plus Apple Pay, Google Pay, Link and Afterpay if you switch them on in your Stripe account. You can also offer bank transfer and pay on collection (for click-and-collect orders) under Settings → Checkout & payments, and even switch card off if you'd rather not take cards. See Payment options at checkout.
Does Uplink take a commission on my sales?
No — ShopKit is a flat monthly (or annual) subscription, and we don't take a cut of your sales. You pay Stripe's standard card-processing fees, and your Stripe account is entirely your own. Bank transfer and pay-on-collection orders don't go through Stripe at all.
Do ShopKit's prices include GST?
Yes. Plan prices are in Australian dollars and include GST — the amount shown is what you pay. Every subscription invoice is a valid Australian tax invoice showing our ABN and the GST, so you can claim it if you're registered for GST.
What happens if my subscription payment fails?
We email you straight away and you keep full access for 7 days. Update your card from Settings → Plan → Manage billing → or the link in our email. If it still isn't paid after 7 days, your store is paused: customers see a "temporarily unavailable" page and your admin shows billing only. Nothing is deleted and your plan doesn't change — as soon as the payment goes through, your store reopens by itself.
How do I cancel?
From Settings → Plan → Manage billing →. Your store stays live until the end of the period you've paid for, and the Plan page shows the date it ends.
When do I get paid?
Payouts go directly from Stripe to your bank account on your Stripe payout schedule — the money is yours, paid out to you, not held by us.
How do I charge for shipping?
Under Settings → Shipping, charge one flat rate, or connect your Australia Post account to quote live Parcel Post and Express Post prices from each cart's size and weight. You can also offer free shipping over a spend amount, or on individual products. See Setting up shipping.
I've connected Australia Post but want to charge my flat rate. Can I?
Yes. Tick Always use my flat rate under Settings → Shipping and every shipped order is charged your flat rate — no need to remove your key.
Can I offer local pickup as well as delivery?
Yes — you can offer local pickup alongside shipping, so nearby customers can collect their order.
Can I use my own domain?
Yes. Add a DNS record at your registrar, then connect the domain under Settings → Domains — we issue the SSL certificate and your old ShopKit address redirects to it. See "Using your own domain with your store", or open a ticket and we'll help.
How do I add or edit products?
Manage your catalogue in your store admin under Products — add items, photos, prices and stock. Want a hand getting your range in? Open a ticket.
Can customers order more than I have in stock?
Not when you count stock for a product: the quantity selector and the cart both stop at what you hold. Products imported without a quantity come in as 0 in stock, so they aren't for sale until you set one. See Stock, quantities and selling out.
What happens when something sells out?
By default it stays on your shop marked Sold out, and on the Standard plan and above shoppers can ask to be emailed when it's back. If you sell one-off items, tick Hide sold-out products from my shop under Settings → Branding to take sold-out items off your listings.
How many products can I have?
Starter holds up to 50 products, Standard 500, Small Business 1,000, and Premium Business has no limit.
I didn't get a password — how do I sign in?
Your welcome email has a Choose your password link that works once and lasts a week. If it has expired, use Forgot password on the admin sign-in page and we'll email a fresh link.
Can I take my data with me?
Yes. Export orders, subscribers and your activity log any time under Settings → Your data, or request a complete export of your whole store — see "Your data is yours".