ShopKit can take money three ways. You choose which ones appear at your checkout under Settings → Checkout & payments, then press Save settings.
Card
Paid straight away through Stripe, into your own Stripe account. This is on by default and is the fastest path for you: the order arrives already paid and ready to pack.
Card only appears at checkout once Stripe is actually connected. If it isn't, ShopKit leaves the option out rather than sending your customer to a payment step that fails, and shows you an amber warning on the payments settings page. See Connect Stripe.
Apple Pay, Google Pay, Link and Afterpay can appear too — switch them on in your own Stripe dashboard (the Manage in Stripe → button on the same page). Availability depends on your Stripe account.
Bank transfer
The customer gets an email with your account name, BSB, account number, the amount and a payment reference (their order number). The same details are on their order page in their account.
- The order is held for 7 days. If the money hasn't arrived by then, the order is cancelled, the stock goes back on the shelf, and any discount code, gift-card balance or store credit it used is returned.
- Orders won't ship until you mark them paid. Open the order and press Transfer received once you can see the money in your account. The order becomes paid, stock is drawn down and the customer gets their order confirmation.
- You'll need your Account name, BSB and Account number saved before the option can be switched on. Anything in Extra instructions (optional) is added to the payment email.
- If your store also takes cards, the customer can change their mind and pay by card from their order page.
Good for larger orders, trade customers, and anyone who would rather not put a big amount on a card.
Pay when you collect
Nothing is paid online. The customer places the order, you pack it, and they pay at the counter when they pick it up.
- Only offered on click-and-collect orders — never on something being posted.
- In Pickups, press Mark ready when it's packed (the customer gets an email), then Mark collected when they've paid and taken it. Collecting it marks the order paid and draws the stock down.
- There's no deadline. The goods are on your own shelf, so it's your call how long to hold them.
Where unpaid orders show up
An order paid by bank transfer or on collection sits at Pending payment until the money arrives, but it's a real order, not an abandoned checkout, so it appears in your normal Orders list alongside everything else. Pay-on-collection orders also appear in Pickups straight away so you can pack them before the customer arrives.
Customers who check out as a guest land on their order confirmation page as usual, and the "view your order" link in their email works too.
Refunds on offline orders
You can record a refund on a paid bank-transfer or pay-on-collection order, and the customer gets the refund email. But there was no card payment, so ShopKit can't send the money back for you — pay it back from your bank account or till.
Turning card off
If you'd rather run a transfer-and-cash shop, untick Card payment. ShopKit won't let you leave yourself with no way to be paid — you need at least one option switched on before it will save.
Need a hand? Open a ticket.