Every order a customer places lands under Orders in your admin sidebar. This is where you fulfil, track and keep buyers updated from one screen.
Finding an order
The Orders list shows your most recent orders first. Filter by status with the tabs along the top — All, Pending payment, Paid, Fulfilled, Cancelled and Failed — or use the search box to look up an order by its number, email, customer name or tracking number. The All view deliberately hides unpaid and abandoned checkouts so they don't clutter your real orders; switch to Pending payment to see those.
Click a customer's name to open the order. You'll see the items, totals (including GST), the customer and shipping details, payment records and a Timeline of everything that's happened.
Marking an order fulfilled
Once an order is paid, open it and press Mark fulfilled. If the customer is paying by bank transfer, the order stays at Pending payment until you press Transfer received — it will not let you fulfil it before then, so nothing ships against money that hasn't arrived. Shopkit records the fulfilment and automatically emails the customer to let them know their order is on its way.
Adding tracking
For orders being shipped, press Add tracking (or Update tracking). Enter the Carrier (this defaults to Australia Post), the Tracking number, and optionally a Tracking URL the customer can click. Press Save & email customer — the buyer gets an email with the tracking details straight away. Tracking doesn't apply to pickup orders; see Click & collect for those.
Resending the confirmation
If a customer says they never received their receipt, open the order and press Resend confirmation to send it again.
Internal notes
Each order has an Internal notes box near the bottom. Jot down anything you need — a special request, a delivery instruction — and press Save notes. These are never visible to the customer.
Order statuses at a glance
- Pending payment — checkout started but not completed, or an order awaiting a bank transfer or payment on collection. The latter are real orders and appear in your normal Orders list
- Paid — payment received, ready to fulfil
- Fulfilled — sent or collected
- Cancelled / Refunded — closed orders
- Failed — payment attempt didn't go through
You can also Cancel or Refund an order from the same buttons at the top of the order.
Let Arthur do the legwork
If your store assistant Arthur is switched on, you can just ask — "mark order 1042 fulfilled" or "add tracking to order 1042". Arthur prepares the action and shows you a summary; nothing happens until you confirm it.
Stuck? Open a ticket — we're happy to help.