A discount code lets customers knock money off their order at checkout — either a percentage or a fixed dollar amount. You'll find them under Marketing → Discounts.
Create a code
Go to Discounts → + New code and fill in the Code section:
- Code — what the customer types, e.g.
WELCOME10. Use letters, numbers,-and_; it's saved in capitals. - Type — Percent off or Fixed dollar off.
- Value — for percent,
10means 10% (100 is the maximum). For fixed,5means $5 off. - Applies to — All customers, or limit the code to retail or wholesale customers or channels.
Set the limits
Under Limits you can shape when and how often a code works:
- Minimum order $ — the code only applies once the cart subtotal reaches this amount.
- Max uses — leave blank for unlimited, or cap the total number of redemptions.
- Valid from / Valid to — an optional active window.
- Active — untick to switch a code off without deleting it.
There's also an Internal notes box (customers never see it) for recording why a code exists.
Save with Create code. Back on the list, each code shows its type, value, how many times it's been used, and a status of Active, Inactive, Expired or Used up. Click any code to edit or delete it.
Generate lots of codes at once
Need unique single-use codes for a campaign? Use Bulk generate to create up to 500 codes from a prefix (such as SUMMER) and download them as a CSV. This is available on the Small Business plan and above.
How customers use a code
On the cart page shoppers type their code into the discount code box and press Apply — the saving shows immediately, and they can Remove it. One code applies per cart.
Stuck? Open a ticket — we're happy to help.